Information

Delivery information

We have chosen Mondial Relay as delivery firm which gives you the best deal for your money and is reliable. Besides they offer to have your package delivered at your home or at one of the pick-up points of your choice.

Mondial Relay delivers parcels to more than 40 000 pick-up points of which 9 000 are in France, 2 000 in Spain, 900 in Belgium and Luxemburg and 400 in the Netherlands.

If you prefer your package to be delivered at home this can be done to a number of countries in Europe. Mondial Relay delivers at your address in partnership with local carriers to Germany, Austria, Belgium, Spain, Italy, Luxembourg, the Netherlands, Portugal and the United Kingdom (with the exception of islands and enclaves). More countries will be added soon.

Average time limits
Mondial Relay will make every effort to deliver the parcels within 3 working days from pick-up points in metropolitan France. For international deliveries the deadline is 3 to 6 working days depending on the destination.

Delivery times vary according to the day and time of delivery of the parcel and its destination. Any hazard of transport is beyond our control.

We offer you adjusted delivery prices in your advantage, because nobody wants to pay too much shipping costs.  

The prices are as following:

Belgium/Luxemburg: pickup point €5,- | home delivery €10,-
Netherlands: pickup point €6,- | home delivery €10,-
France: pickup point €5,- | no home delivery
Spain: pickup point €7,5 | home delivery €10,-
Germany: no pickup point | home delivery €10,-
United Kingdom: no pickup point | home delivery €12,-
Italy/Portugal/Austria: no pickup point | home delivery €12,50

Furthermore we offer you free home delivery from €80,- and free pickup point delivery from €50,- in all countries we deliver.

24/7 site monitoring.
You can follow your package on
www.mondialrelay.fr 24/7 thanks to its tracking number received when it was notified.

Need more information about your package?
You can call Mondial Relay on 09 69 32 23 32 (tax-free number) from Monday to Friday from 8 am to 7 pm and on Saturday from 8 am to 6 pm.

Payment

Our payment process is regulated by Mollie payments, Mollie meets all safety requirements from PCI-DSS tot PSD2. You can pay by creditcard Visa/Mastercard, carte bancaire, Ideal and Paypal. 

All our prices are end-prices. There are no taxes asked on the selling products that is why you will not see any VAT on them.

Packaging

The boxes we ship our products in as well as the filling material and the paper we use to print our recipes, the tubes and pots are mostly from natural and recycled products and are biodegradable.

Other questions

If you have any question regarding our services that is not mentioned in this leaflet, you can contact us in filling the contact form on our website.

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